EB-ACCION offers money transfer services at all its branches in collaboration with its partner Western Union.

Benefits of using a Fast, reliable, worldwide money transfer

Reliability

Western Union has offered its customers electronic money transfer for over 150 years. Each transfer can be tracked using a money transfer control number, ensuring that your money is available to be paid out quickly and only to your receiver.

Speed

Money is available for collection just minutes after it has been sent once the bank is open. Western Union uses advanced technology and its unique worldwide computer network for immediate payout in more than 200 countries and territories around the world.

Convenience

Senders and receivers can go to one of our branches nationwide or one of its over 300,000 agent locations worldwide to collect or send money. It is not necessary to have a bank account.

Tips to send money

1. Do I need a bank account to send money? No, you can send money without holding a bank account.
   
   
2. When will the money be available to the receiver? Funds will be available for payment in minutes subject to branch hours of operation, differences in time zones and terms and conditions of service.
   
   
3. Does the beneficiary have to pay fees? No, all fees are paid by the sender.
   
   
4. What do i need to communicate to the beneficiary? -Sender's Name -In some countries the MTCN and/or answer to the Test question is required for payment -Sending Country/ city of origin -Amount sent in local currency.
   
   
5. Do I need to add a test question? Yes, any transfer to Africa needs a Test Question for security reasons.

Tips to receive money

1. Do I need to provide the 10 digit number (known as the MTCN) to collect my money? No, the MTCN is optional but providing it will help facilitate locating a payment. In some countries the MTCN is required for payment.
   
   
2. What do I need to collect my money?
   
   - Name of sender
   - Country/City of transfer's origin
   - Expected amount of money to be received
   - Valid ID
   - Answer the Test Question
   
   
3. Do I need a proper form of ID to collect my money?
   
   Yes, normally a valid international passport, national ID or driver's licence is necessary.
   
   
4. Do I need to have a bank account to collect my money?
   
   No, you will receive the money in cash.
   
   
5. Do I need to pay a fee when collecting my money?
   
   No, all fees have been paid by the sender.