1. Who owns EB-ACCION?

• Ecobank Transnational Incorporated (The Parent Company of Ecobank Ghana) is a leading regional bank in Africa with affiliates in 26 countries in Africa. www.ecobank.com
   
• Ecobank Ghana Limited www.ecobank.com
   
•  ACCION International and its subsidiaries (“ACCION”), headquartered in Boston, Massachusetts, is an independent, nonprofit microfinance organization dedicated to giving people the tools they need — small business loans, training, and related financial services — to work their way out of poverty with a network of private, independent microfinance institutions in countries in Latin America, the Caribbean, Asia and Africa. www.accion.org 

1. What is the security of my money and what measures has EB-ACCION put in place to ensure it remains stable?

•  Regulated by the Bank of Ghana
• Operational security, branches and staff are closely monitored through internal regulatory mechanisms
• Information Technology (image check and signature verification)

1. What are the branch addresses?

3. Branch

   
   
4. What are the branch operating hours? • 8:00 am - 4:00 pm (Monday – Friday) • 9:00am – 2:00pm (Saturdays except Roman Ridge Branch)
5. How many branches does EB-ACCION have and where are they located
    • 8 Branches
   • Main Branches - Roman Ridge, Tudu, Lapaz, Agbogbloshie, Kaneshie, kenyase
   • Satellite Branches - Ecobank Weija, Ecobank South Industrial Area Branch 6) What services does EB-ACCION offer?
   • Deposits and Savings
   • Investment Accounts
   • Business Loans
   • Western Union Services
   • E-zwich Services (available in 2009) 7) Who is eligible to open an account?
   • A Resident Ghanaian
   • 18+ yrs of age 8) What information/documents do I need to provide to open the account? INDIVIDUALS
   • 2 Passport pictures
   • Form of Identification (Passport, Drivers License, Voter ID., NHIS, OR National ID.) • Any ONE of the following: Utility Bill (Electricity or Water) Reference letter from (Clergy, EB-ACCION or Ecobank Client) Tenancy Agreement CORPORATES
   • Business Registration Certificate
   • Certificate of Incorporation
   • Certificate to Commerce Business
   • Regulation of Company
   • Resolution of Account Opening from Directors on Company letter head
   • Introduction from Auditors(or a firm of accountants)
   • 2 Passport pictures each of signatories
   • Acceptable Form of Identification
   • (Passport, Drivers License, Voter ID., NHIS, OR National ID.)
   • Proof of Address e.g. Utility Bill, Current Bank Statement 9) What is the minimum amount I need to give in order to open a savings or current account (opening balance)?
   • Individual Savings – NOTHING
   • Children’s Account – GHS 5
   • Corporate Savings – GHS 20
   • Individual Current - NOTHING
   • Corporate Current - GHS 20 10) What is the interest rate offered? • Kindly inquire within the nearest branch
   
   11) How much do I need in my savings account to earn interest? • Kindly inquire within the nearest branch
7. 12) Are there any charges for opening the savings or current account?
   • No
8. 13) Are there any charges for withdrawing from my savings or current account?
   • Over the Counter withdrawals - No
   • Withdrawal with the ATM Card – Yes ( regular ATM fees applied) 14) How do I deposit my savings amount?
   • Filling of Savings deposit forms in the banking halls 15) Are there any charges for depositing money into my savings or current account?
   • No 16) What is the policy (frequency) for depositing on my savings or current account?
   • As many times as you want
9. 17) What is the policy (frequency) for withdrawing from my savings or current account? • INDIVIDUAL SAVINGS - As many times as you want
10. • CHILDREN’S ACCOUNT – 3 times in a year
11.  • CORPORATE SAVINGS – 4 times per month
12. • CURRENT ACCOUNT (INDIVIDUAL and CORPORATE) - As many times as you want 18) Where can I complete some deposits?
13. • Deposits are done at our various banking halls 19) Where can I withdraw from my account?
14. • At any EB-ACCION branch
15. • All Ecobank branded ATM machines using your debit card. 20) Can I give a standing instruction to another bank to credit my account?
16. • Yes
17. 21) How can I acquire an ATM card?
18. • Fill an ATM request form at any EB-ACCION branch 22) What are the fees for using the ATM?
19. • Kindly inquire at the closest branch 23) How do I close the savings a/c?
20. • Fill an account closure form and submit to your branch customer service officer. 24) Are there any charges for closing the account?
21. • Yes, please inquire at the nearest branch.
23. 25) Why is this savings product appropriate for me?
24. Enjoy a personalized treatment
25.  Deal with a partner that speaks your language – our staff understand
26.  Low volume transactions are treated with the same attention as high volume transaction Meet your social/family responsibility
27.  Accumulate money so that you could meet some needs of your child in the future – eg. school fees
28.  Meet your family financial needs by granting them accessing to some resources that you have gathered Gain control over your finance
29.  Check your balance anytime, any day through ATM and by SMS Use technology for your satisfaction
30.  Automatic access to an ATM debit card Rely on a trustworthy financial partner
31.  Deal with a reputable and strong institution
32.  It is a safe way to put some money aside
33.  Dedicated staff available to assist you would you have any request Financial freedom  Deposit as much as you have – low or high deposit are welcomed
34.  You are free to save at your own speed Control your life
35.  Increase your self confidence - fear not the future and the risks and unexpected events  Render your family safe from the unpredictable
36.  Gain control over your life – You have a financial safety net A smart choice
37.  Save your money at no cost and earn money
38.  Free and unlimited access to banking services with competitive and incremental earnings on your savings Gain Social status and recognition
39.  Distinct yourself with this account that grants international access and user friendly technology
40.  Build a banking history
41.  Access a full range of banking services

26) How can I be sure that my money is safe?

• EB-ACCION is a partnership between Ecobank Transnational Incorporated and ACCION International two very reputable, strong and experienced financial institutions

• EB-ACCION’s microfinance operations are regulated and audited by the Bank of Ghana 27) How do I know my account balance at any time?

• Fill an Enquiry form at the Customer Service Desk

• Use your EB-ACCION Debit Card to check through any Ecobank ATM outlet 28) What if I want to complain about the services being offered?

• Report to any of the following in the under listed sequence: - Front Desk Customer Service Officer/Relationship Officer - Senior Loans Officer/Assistant Branch Supervisor - Branch Supervisor - Head Office (This should be after all other approaches have failed)